1. General Delivery Terms
Chafeto Shop delivers orders to any point in Bulgaria using the services of established courier companies such as Econtand Speedy. All deliveries are carried out from Monday to Saturday, excluding official public holidays.
2. Delivery Times
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Standard delivery: 1 to 3 business days after order processing.
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Express delivery: within 24 hours (for orders placed before 14:00 on a business day).
Note: During holiday periods or promotional campaigns, delivery may take longer than usual. In such cases, you will be notified in advance.
3. Delivery Costs
The delivery cost is calculated automatically at checkout and depends on the weight and volume of the ordered products:
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Standard delivery: 4.90 BGN nationwide.
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Express delivery: 7.90 BGN.
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Free delivery for all orders over 99 BGN.
4. Order Tracking
After your order has been shipped, you will receive an email or SMS with a tracking number, which you can use to track the status of your delivery directly on the courier’s website:
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Econt
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Speedy
5. Receiving the Parcel
Upon receiving your order, please check its contents in front of the courier for any damages or discrepancies with the ordered product. In case of damage or mismatch, you may refuse to accept the shipment or contact us immediately for assistance.
6. Unsuccessful Delivery
If you are not at the address during the delivery attempt, the courier will contact you by phone to arrange a convenient day and time for a second attempt. If delivery is unsuccessful after the second attempt, the parcel will be held for 7 days at the nearest courier office, after which it will be returned to us.
7. Returns and Exchanges
If you would like to return or exchange a product, you can review the conditions in our Returns and Exchanges Policy.
8. Contact Information for Delivery Questions or Issues:
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Phone: +359 87 8756161
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Email: [email protected]
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Working hours: Monday—Friday, 10:00 - 19:30
🙏 Thank you for choosing Chafeto Shop!